For those of you who aren't me…and I've noticed a surprisingly large number of people who aren't.
Bringing Truth Esteemed Chicago retailer, Marshal Fields, is credited with this quote, “The customer is always right!” I’ve spent my whole life in one form of customer service or another, and I can truly say Marshal Fields was full of crap! After many years, I think a better quote is, “The customer is an ass, …
In 1985 Bruce Springsteen wrote a song called I’m On Fire. I looked at a picture of Bruce, and while he’s not the handsomest man alive he doesn’t look as though he has had third degree burns all over his body. Therefore, we must conclude he was speaking figuratively as opposed to literally. I don’t …
Mr. Ohh!'s Sideways View 