*New* Customer Service Gone Mad: Why ‘The Customer Is Always Right’ Is the Biggest Lie in History

Bringing Truth Esteemed Chicago retailer, Marshal Fields, is credited with this quote, “The customer is always right!” I’ve spent my whole life in one form of customer service or another, and I can truly say Marshal Fields was full of crap! After many years, I think a better quote is, “The customer is an ass, …

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The Bizarre Truth About Banking in a Cashless Society

A strange truth I went into my bank the other day. Now there’s an interesting announcement. It would probably be more believable if I said, “I only saw four dragons yesterday, instead of five” Be honest, how many of you actually go to the bank? You, the lady in the back, I know you’re lying. …

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Why Writers are Unwittingly Artists: A Comedic Insight

Group happenings I was at my writing group a few weeks back when something happened. Actually, a lot of things happened; Rhonda forgot her morning coffee, and was more surly than usual. Not that you care, but Rhonda can be very surly when she wants to be, and without coffee, Wow! She gets that way …

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