*New* Customer Service Gone Mad: Why ‘The Customer Is Always Right’ Is the Biggest Lie in History

Bringing Truth Esteemed Chicago retailer, Marshal Fields, is credited with this quote, “The customer is always right!” I’ve spent my whole life in one form of customer service or another, and I can truly say Marshal Fields was full of crap! After many years, I think a better quote is, “The customer is an ass, …

Continue reading *New* Customer Service Gone Mad: Why ‘The Customer Is Always Right’ Is the Biggest Lie in History

Sorry If I Upset Your Delicate Sensibilities

Hello to all you good people. Hi to the bad folks as well. I certainly don’t want to discriminate. I leave it to you to determine which you are and will not say a word. How very complete of me. The funny thing about being so comprehensive is that it doesn’t extend to all walks …

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