*New* Customer Service Gone Mad: Why ‘The Customer Is Always Right’ Is the Biggest Lie in History

Bringing Truth Esteemed Chicago retailer, Marshal Fields, is credited with this quote, “The customer is always right!” I’ve spent my whole life in one form of customer service or another, and I can truly say Marshal Fields was full of crap! After many years, I think a better quote is, “The customer is an ass, …

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Communication Is Key, As Long As You Don’t Actually Have To Talk To People!!

A scary scenerio Imagine you’re in a dark house and all alone. You’ve just watched a scary movie, so there’s a feeling of suspense in the air. Suddenly, from somewhere in the house you hear a ringing sound. You search a moment and you don’t have any phone. In fact, you’re not carrying any electronic …

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The Origin Of Sales or (The Beagle took a dump)

I should have kept my big mouth shut Some great and wise person once said, and I quote, “When In doubt, keep your big mouth shut!” Sadly, this is not a lesson that Mr. Ohh! has been able to learn. You see, I have so much knowledge to spread, I feel it is my duty …

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Sorry If I Upset Your Delicate Sensibilities

Hello to all you good people. Hi to the bad folks as well. I certainly don’t want to discriminate. I leave it to you to determine which you are and will not say a word. How very complete of me. The funny thing about being so comprehensive is that it doesn’t extend to all walks …

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